A chatbot is a program that communicates with users using a text interface and artificial intelligence. The benefits of chatbots are vast that they are being used by more businesses worldwide.1- A chatbot can put a face to a name. It is a very personal form on interaction with customers, more so than mail and phone conversations. Chatbots can be made to match a brand’s identity and style, so companies can customize theirs creatively.2- Chatbots give you 24/7 presence no matter the time or day of the week. Chatbots can be designed to answer any question and for those that