Two-Way Communication Process Two-way communication refers to the process of exchanging information, messages, and other forms of communication between multiple sources. In a two-way communication process, the recipient and sender are constantly changing roles, allowing for a conversation to take place. Two-way communication in a digital marketing context means that there is clear dialogue taking place between a brand and its followers, customers, or leads. When you establish two-way communication on multiple channels in your digital marketing strategies, you are able to get many benefits that you would otherwise miss out on. Advantages of Two-Way Communication Creating more trust and transparency When a brand establishes strong two-way